Chatbots and applications of chatbots in the 4.0 industrial era

Chatbots and applications of chatbots in the 4.0 industrial era

Definition of chatbot Chatbot is a computer program that conducts human conversation through voice commands. Or text chat. This is a software application used to provide direct contact with employees. It's a great feature of Artificial Intelligence (AI) and natural language processing. It can be embedded and used through any messaging application. Chatbot systems often need constant modification and testing. There are many chatbots in production that still cannot pass the standard test.

Chatbots can be applied to any field! Let's find out with Vbee!

Uses and benefits The Dialog system uses Chatbots for many purposes such as customer service and information gathering.

define

– Some chatbot applications use broad word classification and sophisticated AI.

– Some applications only use scanning for generic keywords. They provide answers using common phrases or related databases.

– Optimal chatbots are retrieved online through website pop-ups. Or through a virtual assistant. They can be classified into areas of use. Like commerce, education, entertainment, finance, health, news, etc.

Chatbots help convert website traffic.

Use Chatbot to improve customer service.

Evolution – The original Chatbots: ELIZA (1966) and PARRY (1972).

– Nowadays, many chatbots include other functional features. Examples include games and web search capabilities.

Some new modern chatbots also link real-time learning with evolutionary algorithms. These chatbots enhance communication skills based on each spoken conversation.

– There is no general purpose conversational AI yet. Software developers can emphasize the practical aspect and recover information.

– Facebook opened its development platform in 2016. And introduced to the world of chatbots through their Messenger app.

– Google also joined the game shortly after with the Google Assistant.

Meanwhile, there have been many chatbot applications built on websites, in applications, on social media, to support customers.

Uses and benefits of chatbots

Introduction to AI Chatbot The conversation with the AI ​​is absolutely fascinating. Today, chatbots can do it all. From helping a customer order a pizza to guiding a customer through a complex B2B sales process. Different types of chatbots are created to do different things. AI chatbots can understand languages ​​outside of pre-programmed commands. It keeps learning based on the inputs it receives. In particular, it can make changes based on patterns when experiencing new situations. Contact: Website: [vbee.vn/] Blogs: [blogs.vbee.vn/] Twitter: twitter.com/MarketingVbee Pinterest: pinterest.com/vbeemarketing Email: Hotline: 0901 533 799